Privacy Policy

1. ABOUT US

2. ABOUT THIS PRIVACY POLICY

3. WHAT PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT?

4. HOW WE USE YOUR PERSONAL INFORMATION?

5. WHAT IS OUR LEGAL BASIS FOR PROCESSING?

6. HOW WE SHARE YOUR PERSONAL INFORMATION?

7. YOUR MARKETING CHOICES

8. RETENTION OF YOUR DATA AND DELETION

9. YOUR DATA PROTECTION RIGHTS

10. CHANGES TO THIS PRIVACY POLICY

11. CONTACT US

12. MESSAGING TERMS AND CONDITIONS

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1. ABOUT US

“We”, “us” or “our” means Energist Ltd. with its principal place of business located at 2, Park Pavilions, Clos Llyn Cwm, Swansea Enterprise Park, Swansea, SA6 8QY, United Kingdom.

2. ABOUT THIS PRIVACY POLICY

Your privacy is important to us, so we’ve developed this Privacy Policy, which explains how we collect, use, and disclose your personal information. We collect personal information when you use our website(s), mobile apps, and other online and offline products, services and experiences (collectively, the “Services”). Please take a moment to read through this Policy in its entirety.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your personal information please contact us via e-mail at marketing@energist.com.

3. WHAT PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT?

We collect personal information that you provide directly to us:

If you sign up to receive our newsletter, emails, or text messages from us, we will collect your name, email address, mailing address, phone number, and any other information needed to contact you about the Services.

You may provide us with other personal information when you fill in a form, respond to our surveys or questionnaires, provide us with feedback, or use other features of the Services.

We may also collect other information during our communications with you, including information that you send to us when interacting with our customer service agents, or when you call us or send emails or text messages. This may include information about how you contacted us, your marketing preferences, and other information that you choose to share.

For the purpose of our trading relationship with your organisation we hold the following information:

• Company Name

• Company Address & Delivery Addresses

• Contact Telephone Numbers/Fax Numbers/Email Addresses

• Employee Names & Contact Details (in some cases)

• Bank Details (in some cases)

• Trading History (products and prices)

• Credit Checking (where applicable)

The data is gathered from prior trading activities and ongoing business, received verbally, in writing or electronically. The data is stored in paper form and on our computer system at our secure offices. Our server is internal only, is not accessible over the internet, and is username and password protected by our internal firewalls. All data held will be for internal use only and used only for the purposes of our trading activities. We will never give your data to third parties unless we are legally obliged to do so, or if you request us to do so i.e. courier companies, credit check companies. Any data passed on to these parties will be conducted within GDPR guidelines and will only be data relevant to our trading activities.

4. HOW WE USE YOUR PERSONAL INFORMATION?

We use the personal information we collect for the following reasons:

• To send you our newsletter, or other information or marketing about our Services that you think may be of interest to you.

• To reply to your questions, enquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.

• To provide you with information about the Services that you request from us or which we feel may interest you.

• To monitor and analyse trends, usage and activities in connection with our Services and to improve the Services.

• To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection.

We may also use your personal information to fulfil our obligations as set out by the applicable law, or to carry out any other purpose as described to you at the time your personal information was collected.

5. WHAT IS OUR LEGAL BASIS FOR PROCESSING?

In certain countries we are required to have a legal basis for collecting and using your personal information. Our legal basis will depend on the personal information concerned and the specific context in which we collect it. We will normally collect personal information from you only where we have your consent to do so, where we need your information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your fundamental rights. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the details provided in the “Contact Us” section below.

6. HOW WE SHARE YOUR PERSONAL INFORMATION?

We may share your personal information with vendors, consultants, and other service providers who process your personal information on our behalf when they provide services to us, for example data analytics, research, marketing and financial services.

We may be legally required to disclose or share your personal information without your consent in some circumstances, for example to comply with a court order or law enforcement. In such circumstances, we will only disclose your personal information if we have a good-faith belief that such sharing is required under applicable legal obligations.

7. YOUR MARKETING CHOICES

We will send marketing messages to you if you have asked us to send you information, bought goods or services from us, or if you provided us with your details when you entered a competition or registered for a promotion. If you opt out of receiving marketing messages, we may still send you non-promotional emails. We will ask for your consent before we share your personal information with any third party for their direct marketing purposes.

You may unsubscribe from marketing messages through a link we include on messages we send you. You can also ask us to stop sending you marketing messages at any time by contacting us at: marketing@energist.com.

8. RETENTION OF YOUR DATA AND DELETION

Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected.

When we decide how long we will keep your information we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, why we need it, and any relevant legal requirements (such as legal retention and destruction periods).

The foregoing will, however, not prevent us from retaining any personal information if it is necessary to comply with our legal obligations, in order to file a legal claim or defend ourselves against a legal claim, or for evidential purposes.

Details of retention periods for different aspects of your personal data are available from us on request by contacting us using the contact details provided under the “Contact Us” heading below.

9. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, you may have some of the following rights under applicable data protection laws. To exercise any of them, please contact us using the details provided in the “Contact Us” section below

• You may access, correct, or request deletion of your personal information

• You may object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information, (i.e. your data to be transferred in a readable and standardized format).

• If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

You may also have the right to complain to a supervisory authority about our collection and use of your personal data. For more information, please contact your local supervisory authority.

10. CHANGES TO THIS PRIVACY POLICY

From time to time, we have the right to modify this Privacy Policy. We’re likely to update this Privacy Policy in the future and when we make changes. When we update this Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Please come back and check this page from time to time for the latest information on our privacy practices.

11. CONTACT US

The data controller of your personal information is Energist Ltd., with its principal place of business located at 2, Park Pavilions Clos Llyn Cwm, Swansea Enterprise Park, Swansea, SA6 8QY, United Kingdom

If you have questions or concerns about the information in this Privacy Policy, our handling of your personal information, or your choices and rights regarding such use, please do not hesitate to contact us at:

Energist Ltd.

2, Park Pavilions, Clos Llyn Cwm, Swansea Enterprise Park, Swansea, SA6 8QY, United Kingdom | email – marketing@energist.com

12. MESSAGING TERMS AND CONDITIONS

When you opt-in to the service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from NeoGen Nitrogen Plasma. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with NeoGen Nitrogen Plasma. NeoGen Nitrogen Plasma reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. NeoGen Nitrogen Plasma also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent

Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

Carriers

Carriers are not liable for delayed or undelivered messages.

Cancellation

Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from NeoGen Nitrogen Plasma again, just sign up as you did the first time and NeoGen Nitrogen Plasma will start sending messages to you again.

Info

For support regarding our services, email us at marketing@energist.com or, if supported, text \”HELP\” to our messages at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from NeoGen Nitrogen Plasma, you may also access instructions on how to unsubscribe and our company information by following that link.

Transfer of Number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply \”STOP\” from the original number, unsubscribe using the link included in our messages (if one is provided), or notify us of your old number at marketing@energist.com. The duty to inform us based on the above events is a condition of using this service to receive messages.

Privacy

If you have any questions about your data or our privacy practices, please visit our https://www.neogenplasma.co.uk/privacy-policy/.

Messaging Terms Changes

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrollment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.